We accept major credit and debit cards including Visa, Mastercard, Diners Club, JCB, Discover, and American Express. All payments are processed securely through our encrypted payment gateway.

Standard shipping takes approximately 3–5 business days, and the total delivery time is usually between 4–8 business days, depending on your location.

Yes! We offer free shipping on all orders across the U.S.

Absolutely. Once your order is shipped, you’ll receive a tracking number via email. You can use that number to track your shipment on our Track Your Order page.

To start a return, please contact our support team at support@soothesupps.com for a return authorization. Returns must be made within 30 days of purchase, and items must be in unused, original condition.

Yes, customers are responsible for return shipping costs, unless the item was received damaged or defective.

Once your return is received and approved, we will issue a refund to your original payment method within 5 business days. Shipping fees are non-refundable.

If your order arrives damaged or doesn’t arrive at all, please contact us immediately at support@soothesupps.com. We’ll either replace the item or issue a refund after reviewing the case.

If your payment fails, please double-check your card details, expiration date, and check with your bank for any holds or restrictions. For further assistance, feel free to reach out to our support team.