Shipping Policy

Thank you for choosing Soothe. We prioritize efficient processing and safe delivery of your orders. Here's an overview of our shipping policy:

Order Processing:

  • Expected Handling time is 1-3 business days. Our operational days are Monday through Friday, excluding public holidays.
  • Orders placed by 2 PM EST (our order cutoff time) will be processed on the same business day. Orders placed after 2 PM EST will be processed on the next business day.
  • You will receive a confirmation email with a tracking number once your order has shipped.

Standard Shipping:

  • Expected Transit time is 3-5 business days. Our operational days are Monday through Friday, excluding public holidays.
  • Expected Total delivery time to all destinations is 4-8 business days.

Shipping Costs:

  • We offer Free shipping on all orders.

Tracking Your Order:

  • Track your order by using the tracking number and link provided in your shipment confirmation email.

Lost or Damaged Items:

  • If your order is lost or arrives damaged, contact us immediately at support@soothesupps.us
  • We will resolve the issue promptly, which may involve sending a replacement or issuing a refund.

Returns and Exchanges:

  • Refer to our Return Policy for instructions on returning or exchanging items.

Contact Us:

  • If you have any questions about our shipping policy, please email us at support@soothesupps.us

We are committed to delivering your orders swiftly and securely. Thank your shopping with us!

CONTACT INFORMATION

Email: support@soothesupps.us
Phone: +1 470-208-6630
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM
Address: 7 Boulden Circle, New Castle, DE, 19720, United States