Shipping Policy
Thank you for choosing Soothe. We prioritize efficient processing and safe delivery of your orders. Here's an overview of our shipping policy:
Order Processing:
- Expected Handling time is 1-3 business days. Our operational days are Monday through Friday, excluding public holidays.
- Orders placed by 2 PM EST (our order cutoff time) will be processed on the same business day. Orders placed after 2 PM EST will be processed on the next business day.
- You will receive a confirmation email with a tracking number once your order has shipped.
Standard Shipping:
- Expected Transit time is 3-5 business days. Our operational days are Monday through Friday, excluding public holidays.
- Expected Total delivery time to all destinations is 4-8 business days.
Shipping Costs:
- We offer Free shipping on all orders.
Tracking Your Order:
- Use the tracking number and link provided in your shipment confirmation email, or add the tracking number on our Track your order page.
Lost or Damaged Items:
- If your order is lost or arrives damaged, contact us immediately at support@soothesupps.com
- We will resolve the issue promptly, which may involve sending a replacement or issuing a refund.
Returns and Exchanges:
- Refer to our Return Policy for instructions on returning or exchanging items.
CONTACT INFORMATION
Company Name: Soothesupps
Address: 7 Boulden Circle, New Castle, DE, 19720, United States
Email: support@soothesupps.com
Phone: +1 470-208-6630
Get in Touch Mon-Fri (9am - 5pm)
We respond within 1 to 2 business days.