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At Soothe, we are dedicated to offering high-quality products and ensuring your complete satisfaction. If you’re not fully pleased with your purchase, we’ve made our return and refund process simple and hassle-free. Please take a moment to review our return policy below.
You have 30 days from the purchase date to initiate a return. To be eligible, the item must be in brand-new, unused condition, returned in its original packaging, just as you received it. Items that are damaged or not in their original state may not qualify for a refund.
To begin the return process, please reach out to our support team for a return authorization. You are responsible for covering the shipping costs associated with returning the item. For your protection, we recommend using a shipping service that provides tracking. Please note that shipping charges are non-refundable.
Once we’ve received and inspected your returned item, we’ll send you an email to confirm the status. If your return is approved, a refund will be issued to your original payment method within 5 business days. Please note that any original shipping costs are non-refundable.
We do not apply any restocking fees for returned items.
If you haven’t received your refund within the expected time frame, first check your bank or credit card statement. If the refund still hasn’t posted, contact your bank or credit card company, as processing times may vary. Should you need further assistance, feel free to contact us at support@soothesupps.com
If your item arrives damaged or defective, you may qualify for an exchange. Please contact our support team with details and proof of the issue, and we’ll help you exchange the item for the same model.
To return your product, please send it to the following address:
1220 Nathan Blvd, Loganville, Georgia 30052, United States
Please remember that you are responsible for the return shipping costs unless the item was damaged or defective upon arrival.
For further questions or assistance, please don’t hesitate to reach out to us:
Email: support@soothesupps.com
Phone: +1 470-208-6630
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM
Address: 1220 Nathan Blvd, Loganville, Georgia 30052, United States